FAQ

 
 

How long are the tours?

Tours are available in 2 hour, 3 hour or 6 hour blocks.

How many people can come on a tour?

Up to 6 people can come on a tour unless otherwise specified. If you would like a tour for a larger group, please get in touch via the booking form.

What costs are not included in the tour?

The tour fee pays for your guide’s time, other costs such as entry fees, exhibition tickets and refreshments are not included.

Will the tour be cancelled because of poor weather?

London is a famously rainy city which can often add to it’s beauty. Tours are very unlikely to be cancelled because of poor weather but in extreme circumstances rescheduling the tour may be necessary.

How do I pay for the tour?

The full tour fee is due at the time of confirmation in order to book your tour. Details of the full amount and how to pay will be provided by email.

Can I reschedule a tour?

This depends on availability and booking. If you need to reschedule your tour, please get in touch via the booking form and every effort will be made, however at busy times it may not be possible to reschedule.

Are refunds available?

Bespoke tours require significant prior work from your guide and therefore cannot be refunded once payment has been made. Please do get in touch via our booking form however and we will reschedule if possible.

For standard tours full refunds are available up to 7 days before your tour. If your tour is cancelled less than 7 days before it is scheduled a refund cannot be provided.

Anything else…

If you have any other questions that aren’t covered here, please get in touch via the booking form and I will be happy to help.